TERMS & CONDITIONS (SALES TERMS)
Last updated: Sept 4th 2026
1. Merchant details
These Terms & Conditions ("Terms") apply to all purchases of educational programs, courses and events offered through darionovak.com and related channels.
Mezio Distal Lab jednostavno društvo s ograničenom odgovornošću za usluge (short: Mezio Distal Lab j.d.o.o.)
Registered office: Ulica Josipa Vogrinca 24, 10000 Zagreb, Croatia
OIB (company ID): 10609012529
Registry: Commercial Court in Zagreb, MBS 081709971, EUID HRSR.081709971
Share capital: EUR 100.00, paid in full
Director: Dario Novak
Bank: Zagrebačka banka d.d., IBAN HR40 2360 0001 1032 7823 2, SWIFT ZABAHR2X
Email: info@darionovak.com (registered email: coronadentis.dn@gmail.com)
Phone: +385 95 504 0974
2. Definitions and scope
"We", "us", "the Merchant" means Mezio Distal Lab j.d.o.o. "You", "the Participant" means the person or entity purchasing a program.
A "Consumer" is a natural person purchasing outside their trade, business, craft or profession. Most of our participants purchase in a professional capacity (dental practices, clinics, laboratories and self-employed practitioners) and are therefore not Consumers. Where a section below applies only to Consumers, this is stated explicitly.
By completing a purchase you confirm that you have read and accepted these Terms.
3. What we provide
Depending on the program selected at the time of purchase, we provide:
- Online and hybrid programs — recorded lessons, live online sessions via Zoom, downloadable documentation, cheat sheets and clinical booklets, communication and support via WhatsApp group, access to Smilecloud Master Case documentation and to tutorials hosted on YouTube (private/unlisted links)
- In-person courses and masterclasses — one- or multi-day live events at a stated venue and date
- In-house training — a program delivered at the client's clinic under a separate written offer
The exact scope, duration of access and inclusions are those described in the offer or on the sales page at the time of purchase. Where the sales page states lifetime access, this means access for as long as the program remains available on our platform, and in any event no less than 24 months from purchase.
4. Booking and confirmation
An order is placed by completing payment through one of the methods in Section 6, or by accepting a written offer issued by us. A booking is confirmed only once payment (or the agreed first instalment) has been received. Places at in-person events are limited and allocated in order of confirmed payment.
5. Prices, currency and VAT
All prices are in EUR unless expressly stated otherwise. The applicable price is the price displayed on the sales page or stated in the offer at the time of purchase.
The Merchant is not registered for VAT in Croatia. VAT is not charged pursuant to Article 90(2) of the Croatian VAT Act. For cross-border services to businesses in other EU Member States, the reverse charge mechanism applies and the recipient accounts for VAT.
An invoice is issued for every purchase and sent by email.
6. Payment methods
- Card payment by link (CorvusPay) — a secure payment link is sent to you; card data is processed by CorvusPay and is not stored by or accessible to the Merchant
- Card payment at checkout (Podia / Stripe) — for programs sold through our course platform; card data is processed by Stripe
- Bank transfer — payment details and reference are provided by us; the purchase is confirmed once funds are received
Where an instalment plan is expressly agreed, access may be suspended if an instalment is more than 14 days overdue.
7. Delivery of online and hybrid programs
After payment is confirmed you receive a Kick-off email containing onboarding instructions, access to the platform and materials, WhatsApp group access details and links to the relevant resources.
Delivery timeframe: within 2 hours of payment confirmation, and in any case no later than 48 hours. If you do not receive the Kick-off email within that time, contact info@darionovak.com.
8. In-person courses, masterclasses and events
Included: participation in the program, course materials and, where stated on the sales page, refreshments and catering during the event. Not included unless expressly stated: travel, transfers, accommodation, and any costs of materials you are asked to bring.
Cancellation by the Participant. Because venue, catering and materials are committed in advance, the following applies to in-person events unless the offer states otherwise:
- more than 30 days before the event: full refund less an administrative fee of EUR 50
- 15 to 30 days before the event: 50 % refund
- 14 days or fewer before the event, or non-attendance: no refund
Transfer of place. Instead of cancelling, you may transfer your place to another qualified person at any time up to 3 days before the event, at no charge, by notifying us in writing of the substitute's details.
Cancellation or postponement by us. We may cancel or postpone an event if the minimum number of participants is not reached, if the speaker or venue becomes unavailable, or for reasons beyond our reasonable control (illness, travel disruption, strike, extreme weather, public authority measures, epidemic). In that case you may choose a full refund of the fee paid or a transfer of your booking to the rescheduled or an equivalent event. We are not liable for your travel or accommodation costs, and we recommend booking refundable travel arrangements or travel insurance.
Conduct. We may refuse admission to, or remove from, an event any person whose behaviour endangers or unreasonably disturbs other participants, patients or staff, without refund.
9. Right of withdrawal — Consumers only
This Section applies only if you purchase as a Consumer.
9.1 General rule. You have the right to withdraw from the contract within 14 days without giving a reason. The period runs from the day the contract is concluded. To exercise it, send an unequivocal statement to info@darionovak.com; you may use the model withdrawal form in the Annex. To meet the deadline it is enough to send the statement before the period expires.
9.2 Digital content — loss of the right. When you purchase a program consisting of digital content that is not supplied on a tangible medium, you are asked at checkout to give your express prior consent to the supply of that content before the withdrawal period expires and to acknowledge that you thereby lose your right of withdrawal. Once you have given that consent and we have sent the Kick-off email granting access, the right of withdrawal no longer applies. If that consent and acknowledgement have not been obtained, the 14-day right remains available.
9.3 Services that have begun. Where you expressly request that a service (for example a live online session or an in-person event) begins during the withdrawal period and the service is then fully performed, the right of withdrawal is lost. If you withdraw after performance has begun but before it is complete, you must pay a proportionate amount for what has been provided.
9.4 Effect of withdrawal. Where withdrawal is valid, we refund all payments received without undue delay and no later than 14 days after we are informed, using the same means of payment you used, unless you expressly agree otherwise. No fee is charged for the refund.
9.5 Business customers. If you purchase in the course of your trade, business or profession, the statutory right of withdrawal does not apply. The cancellation terms in Section 8 apply to in-person events; purchases of online programs are non-refundable once the Kick-off email has been sent.
10. Recording, photography and use of images
Our events and live online sessions may be photographed and recorded for documentation, education and promotion. If you do not wish to appear in such material, tell us in writing before the event and we will accommodate this. Separate written consent is obtained where images identify a person.
Participants may not record, photograph or stream any part of a program, or share access credentials or materials, without our prior written permission. Patient data shown during a program is confidential and must not be reproduced or shared.
11. Intellectual property
All program content — videos, presentations, documents, protocols, cheat sheets, clinical booklets, graphics and links — is protected by copyright and is used by the Merchant under licence from the author. You receive a personal, non-transferable right to use the materials for your own professional education only. Copying, sharing, reselling, recording, redistributing, publishing or using the materials to deliver your own teaching is not permitted without our prior written permission.
"Shape My Smile Protocol by Dario Novak" is a registered European Union trade mark (No. 019257296).
12. Professional disclaimer
Content is provided for professional educational purposes. Clinical decisions remain the sole responsibility of the treating clinician and must be made in accordance with professional standards, applicable local regulation and the circumstances of the individual patient. We do not guarantee any specific clinical, aesthetic or commercial outcome.
13. Complaints
You may submit a written complaint at any time by email to info@darionovak.com or by post to Mezio Distal Lab j.d.o.o., Ulica Josipa Vogrinca 24, 10000 Zagreb, Croatia. We will confirm receipt and reply in writing within 15 days of receiving the complaint. Please include your name, contact address or email and a description of the issue.
If a dispute is not resolved, Consumers may propose alternative dispute resolution before a body notified under the Croatian Act on Alternative Consumer Dispute Resolution, such as the Court of Honour of the Croatian Chamber of Economy or the Mediation Centre of the Croatian Chamber of Economy.
14. Liability
Our liability is limited to the amount paid for the program concerned, except where liability cannot be limited by law, including for intent, gross negligence, or personal injury.
15. Changes to these Terms
We may amend these Terms. The version in force at the time of your purchase applies to that purchase. The current version is always published on this page with its date.
16. Governing law and jurisdiction
These Terms are governed by the law of the Republic of Croatia. The courts of Zagreb have jurisdiction, without prejudice to mandatory consumer protection rules that give a Consumer the right to bring proceedings in the courts of their place of residence.
Annex — Model withdrawal form (Consumers)
Complete and return this form only if you wish to withdraw from the contract.
To: Mezio Distal Lab j.d.o.o., Ulica Josipa Vogrinca 24, 10000 Zagreb, Croatia — info@darionovak.com
I hereby give notice that I withdraw from my contract for the following service / digital content: ______________________
Ordered on: _____________
Name of consumer: ______________
Address of consumer: ______________
Signature (only if this form is notified on paper): ______________
Date: ______________